The Rewards page lets you take different actions on member rewards depending on the status of the reward. This article walks through every action available, when it is available, and what it does.
For a breakdown of the filters and statuses on the Rewards page, see the linked article.
[ LINK: Rewards Page Filters: A Complete Guide ]
Status: Processing (Unpaid)
Skip Processing: fast-tracks a reward from Processing to Due, bypassing the set Reward Processing Period. The action is irreversible: once moved to Due, the reward cannot be reverted to Processing. Use when you are confident the order will not be refunded and want to pay the member sooner.
[ LINK: How To Skip the Reward Processing Period for a Specific Reward ]
Status: Due (Unpaid)
Pay: initiates a payout via PayPal or Tremendous. Once the payment is successful, the recipient receives the "You've been paid" email if it is active.
[ LINK: How To Pay Out Due Member Rewards ]
Mark as Paid: logs the reward as paid for record-keeping only. No funds are transferred. Use this only if you have already paid the member externally (for example, via Venmo, ACH, or store credit) to avoid double-paying. The recipient still receives the "You've been paid" email if it is active.
[ LINK: How To Use the Mark as Paid Feature ]
Status: Processing or Due (Unpaid)
Decline: declines a reward, removing it from the member's payable earnings. Use when there is a contract violation, attribution issue, or another reason the reward should not be paid. Declining is reversible via Reauthorize.
[ LINK: How To Decline a Reward ]
Status: Declined (Unpaid)
Reauthorize: restores a previously declined reward back to Due status, making it payable again.
Important note for $0 declined rewards: if a reward was auto-declined because the member's program had the Rewards section toggled off at the time of the order, the original record was created at $0. Reauthorizing this kind of declined reward moves it back to Due, but the amount remains $0. Reauthorization does not retroactively recalculate the commission based on current program settings. To actually credit the member for one of these orders, either pay them manually outside of Buzzbassador or contact support to adjust the amount on the backend before reauthorizing.
[ LINK: How To Reauthorize a Declined Reward ]
[ LINK: Why Rewards Are Auto-Declined and How To Fix It ]
Status: Failed (Paid)
Retry: reattempts a failed PayPal or Tremendous payout. Resolve the underlying cause first (insufficient balance, bad credentials, member's email not eligible, and so on) before retrying or it will fail again. Reward notes on the member's profile show the error details.
[ LINK: How To Retry a Failed Reward ]
Status: Success * Marked as Paid (Paid)
Unmark as Paid: reverts a reward from Marked as Paid back to Due. Available only for rewards that were Marked as Paid manually, not for rewards paid via PayPal or Tremendous. Use when an external payment failed or was logged in error.
[ LINK: How To Unmark a Reward as Paid ]
Quick reference: every action at a glance
Action | Eligible status(es) | Description |
Skip Processing | Processing (Unpaid) | Skip the processing period and move to Due. Irreversible. |
Pay | Due (Unpaid) | Initiate a payout via PayPal or Tremendous. |
Mark as Paid | Due (Unpaid) | Log a payout as paid for record-keeping. No funds transferred. |
Decline | Processing or Due (Unpaid) | Decline a reward. Reversible via Reauthorize. |
Reauthorize | Declined (Unpaid) | Move a declined reward back to Due. $0 declined rewards reauthorize as $0. |
Retry | Failed (Paid) | Reattempt a failed PayPal or Tremendous payout. |
Unmark as Paid | Success * Marked as Paid Only (Paid) | Undo a Marked as Paid status. |
Notes:
Once a reward has been paid via PayPal or Tremendous, the funds cannot be reversed from within Buzzbassador. To correct an over-payment in those cases, you must work with the recipient directly or with PayPal/Tremendous support.
If you are unsure which action applies to a specific reward, check the status filter on the Rewards page or open the reward from the member's profile.