We have implemented a couple of options that will allow you to pay your members' rewards however you choose. You can either:
Send rewards internally (without leaving Buzzbassador) via our Tremendous integration or PayPal integration
Send rewards externally (outside of Buzzbassador) using any other method of your choice, like Venmo, Cashapp, Stripe, ACH/Bank transfer, etc., and then mark them as paid
A Walkthrough of the Rewards Interface
All rewards are attached to an order brought in by a member's referral code. Each reward amount is calculated based on the commission rate and rules set in the Program that the related member belonged to at the time the related referral order was placed on your Shopify site.
You can see all your members' rewards on your Rewards page.
Rewards are either Unpaid or Paid. You can switch between each type of reward using the filter.
Unpaid rewards are either Due, Processing, or Declined status. You can see a report of all rewards in each status by using the filters.
If a reward is in the 'Processing' status, it means that the reward is not finished processing yet. The duration for processing depends on your set Payout Processing Period.
If a reward is in the 'Due' status, it means that the reward has finished processing and is ready to be paid to the member
If a reward is in the 'Declined' status, it means that the reward was declined before it was ever paid.
Paid rewards are either Success, Pending, or Failed status. You can see a report of all rewards in each status by using the filters.
If a reward is in the 'Success' status, it means that the reward was paid (or marked as paid) successfully and reflects as such on the member's end
If a reward is in the 'Pending' status, it means that the reward was initiated, but has not gone through to the member yet
If a reward is in the 'Failed' status, it means the reward was initiated but it failed for some reason. Click 'View Details' on any Failed reward to see details as to why it failed.
Option #1 - Pay Due Rewards with Tremendous
After setting up your Tremendous integration, you'll be able to send payouts to your members with ease.
How to Pay Due Rewards via Tremendous in Buzzbassador
Navigate to Rewards > Set the filters to; Unpaid, Due, Tremendous or Manual Only
Select which rewards you want to pay
If you want to pay ALL of your due rewards, bulk select them by checking the box for 'Select all total', then click the green 'Pay' button
If you only want to pay SELECTED due rewards, check all of the due payouts you want to issue and click the green 'Pay' button.
Once you click "Pay", a pop-up will appear. Click the "Pay with Tremendous" option.
Confirm that the amount you are about to pay is correct
Use the total amount you see in the pop-up to make sure your Tremendous balance is sufficient before you confirm and issue the payouts
Click the "Confirm & Pay" button
A few notes:
If you have a lot of due payouts, it may take a moment for all of them to process and move from the Unpaid/Due section to the Paid section.
To learn more about how the member experience works for receiving payouts via Tremendous, check this article.
Following the above steps DOES send money from your Tremendous balance or Tremendous payment method to the members' email, triggering a cash payment of these rewards via Tremendous. If you are only wanting to MARK the rewards as paid, rather than ACTUALLY pay them, please see Option #3 below.
Option #2 - Pay Due Rewards with PayPal
After setting up your PayPal Payouts integration, you'll be able to also send payouts to your members with PayPal.
Once you have been approved for and connected your PayPal Payouts feature to your Buzzbassador account, the most important step to remember is...
CRITICAL: You MUST have sufficient funds in your PayPal account balance. The Buzzbassador PayPal integration can ONLY pull funds from your PayPal balance -- it CANNOT pull funds from any bank accounts or cards that are linked to your PayPal.
Once PayPal Payouts is connected to Buzzbassador and your balance is sufficient, you can now issue rewards via PayPal from within Buzzbassador.
How to Pay Due Rewards via PayPal in Buzzbassador
Navigate to Rewards > Set the filters to; Unpaid, Due, PayPal Provided
Select which rewards you want to pay
If you want to pay ALL of your due rewards, bulk select them by checking the box for 'Select all total', then click the green 'Pay' button
If you only want to pay SELECTED due rewards, check all of the due payouts you want to issue and click the green "PAY" button.
Once you click either "Pay", a pop-up will appear. Click the "Pay with PayPal" option.
Confirm that the amount you are about to pay is correct
Use the total amount you see in the pop-up to make sure your PayPal balance is sufficient before you confirm and issue the payouts
Click the "Confirm & Pay" button
A few notes:
If you have a lot of due payouts, it may take a moment for all of them to process and move from the Unpaid/Due section to the Paid section.
Any rewards initiated via PayPal for a member who has not linked their PayPal account to Buzzbassador will not process. You will receive an error message that says 'Invalid Action'.
Again: Following the above steps DOES send money from your PayPal balance to the members' linked PayPal accounts, triggering a cash payment of these rewards via PayPal. If you are only wanting to MARK the rewards as paid, rather than ACTUALLY pay them, please see Option #3 below.
Option #3 - Pay Due Rewards with a payment method of your choice
The use of Buzzbassador is not fully dependent on PayPal or Tremendous. While PayPal and Tremendous are currently the only way to send rewards inside of Buzzbassador, many of our merchants choose to pay their rewards using outside payment methods, and then update the payment record in Buzzbassador.
How to do this: Once you have paid your rewards externally to Buzzbassador through your preferred payment system, just simply mark the rewards as paid in Buzzbassador. This will notify the member via Buzzbassador that they have been paid, and the reward will show up as paid on their end of the account.
How to Mark Rewards as Paid in Buzzbassador
Navigate to Rewards > Set the filters to; Unpaid, Due, Show All for Payment Method
Select which rewards you want to mark as paid
If you want to pay ALL of your due rewards, bulk select them by checking the box for 'Select all total', then click the 'Mark as Paid' button
If you only want to pay SELECTED due rewards, check all of the due payouts you want to issue and click the "Mark as Paid" button.
After you have confirmed that the selected rewards have been successfully paid to each member outside of Buzzbassador, click the "Mark as Paid" button.
Again: Following the above steps DOES NOT actually send any payment to the members for the selected rewards. It solely UPDATES the STATUS of the rewards to Success (Paid), assuming that the actual reward payment was sent to the member EXTERNALLY (outside of Buzzbassador).