Paying your members via PayPal is a convenient, popular option. But there are some hiccups along the way that can occur. We have outlined them here for you, along with what causes them, so you can get them resolved quickly and move forward.
Keep in mind: if you are not sure which of these errors is happening with your integration, a good first step in the meantime is always just to check the possible causes of all errors (listed below) and make sure none of them are present in your account. If you have made sure that all of the below troubleshooting steps have been taken care of and you are still having trouble with your PayPal payouts, please reach out to our support team and we will help from there!
PayPal Error: “Authorization Error: Please contact support.”
Possible reasons:
Payouts isn’t enabled and authorized to be live in your PayPal account.
Sandbox details are copied over into Buzzbassador instead of Live details from PayPal
How to resolve:
Review these steps for properly setting up PayPal Payouts.
PayPal Error: “Sender Email Unconfirmed: Authorization error. Please contact support.”
Possible reasons:
Your PayPal business account is not linked to a checking account. You are not authorized to make any API calls without a linked and verified bank account.
Your linked bank account in PayPal is not verified. If your bank displays a red unverified message like the image below, you cannot pay via Payouts until it is verified.
How to resolve:
Make sure your business PayPal has a verified, linked bank account.
PayPal Error: “Receiver Unregistered: The recipient does not have a PayPal account.”
Reason:
The email address the member provided for their PayPal account does not actually belong to an active PayPal account.
How to resolve:
Please reach out to the member and have them update their PayPal email address from their Buzzbassador account settings.
PayPal Error: “Previous Request in Progress: Please allow some time for your previous payments to clear the queue before initiating more.”
Reason:
You are trying to re-submit a payout that was previously submitted and it's still processing.
How to resolve:
Please wait for the payouts to clear the queue first before re-submitting.
PayPal Error: “User Business Error: Please contact support.”
Possible reasons:
There is some sort of error or missing information in your Business PayPal account that has caused PayPal to prevent you from using the Payouts feature
You are trying to send funds to the same email address as your business PayPal account (this typically occurs when someone is trying to test their PayPal Payouts integration)
How to resolve:
Contact PayPal support for clarity on the reason for the error, and instructions for resolving it. We recommend contacting PayPal support by phone, as they tend to respond quicker that way.
PayPal Error: “Sender Locked: Authorization error. Please contact support.”
Possible reasons:
Transaction was declined due to risk concerns. Sometimes, PayPal will flag certain users or transactions as fraudulent or high-risk.
There is some sort of error or missing information in your Business PayPal account that has caused PayPal to prevent you from using the Payouts feature
How to resolve:
Contact PayPal support for clarity on the reason for the error, and instructions for resolving it. We recommend contacting PayPal support by phone, as they tend to respond quicker that way.
PayPal Error: “Insufficient Funds: An internal service error occurred due to lack of funds to cover the initiated payment. Please add more funds and try again.”
Reason:
Your PayPal balance in the same currency as your Buzzbassador rewards is insufficient. PayPal requires that your PayPal account balance — not just your linked bank account — has sufficient funds in the currency you wish to pay out in order to use Payouts.
As an example, if you are trying to make a $5 USD commission payment in Buzzbassador, and your PayPal balance has 5 AED (UAE), then you will receive an ‘insufficient funds’ error message because you do not have enough USD in your balance to make the payment
PayPal does not automatically convert any of your funds to a different currency to process the payment and you must manually convert the funds in your PayPal balance to the desired currency. You can review PayPal’s help article on this topic here.
How to resolve:
Load more funds into your PayPal account.
Any time you get one of these PayPal errors resolved and want to retry the failed payouts, here is how to do so: How to retry failed payouts in Buzzbassador
Again, if you're not sure which error is causing your payouts to fail, reach out to our support team and we can help you get to the bottom of it! Always here to help :)