How can I retry a reward that failed?

If a reward you attempted through PayPal or Tremendous failed, here's how to retry it

Shelby Baldwin avatar
Written by Shelby Baldwin
Updated over a week ago

Having trouble with a failed payout? No worries! You can easily retry failed payouts either individually or in bulk. Here's a step-by-step guide on how to get it done:

Retrying a Single Failed Payout(s):

  1. Navigate to Member Profile:

    • Click on the search bar at the top and type the member’s name.

  2. Locate Rewards Table:

    • Scroll down to find the Rewards table.

  3. Identify Failed Payouts:

    • Utilize the ‘Paid’ and ‘Failed’ filters to spotlight the failed payouts.

  4. Select Payouts:

    • Pick the payouts you wish to retry, or simply select all.

  5. Hit the Retry Button:

    • Click the green ‘Retry’ button located at the top.

  6. Choose Payment Method:

    • A pop-up will emerge, asking if you'd like to retry by paying with PayPal or Tremendous.

  7. Confirm Your Action:

    • In the following pop-up, confirm your action to retry the payout.

Retrying Failed Payouts in Bulk:

  1. Access Rewards Section:

    • Navigate to the Rewards page from the left side menu.

  2. Select Failed Payouts:

    • Utilize the filters to display failed payouts, then select the ones you'd like to retry, or just hit 'select all total'.

  3. Press the Retry Button:

    • Click the green ‘Retry’ button at the top.

  4. Choose Payment Method:

    • In the pop-up, decide between retrying the payouts via PayPal, or Tremendous or manually marking them as paid after processing them through another method.

  5. Confirm Your Action:

    • A confirmation pop-up will appear, ensure to confirm your action to proceed with retrying the payouts.

Important Note:

If a payment failed and you want to pay it externally rather than retrying it with Buzzbassador's Tremendous or PayPal integrations, then you'll follow the same steps above to identify/locate the failed payout, but when it's selected, instead of clicking the green "Retry" button, you'll click the black "Mark as Paid" button.

Just as the Mark as Paid feature always works, this will NOT send any funds to your members; it's only for the purpose of updating the payment record to reflect as paid, assuming a manual/external payout was made for this reward. So, do not click "Mark as Paid" on a reward unless it has already been paid to the member outside of Buzzbassador.

There you go! Now you're all set to manage and retry failed payouts like a pro. If you run into any hitches along the way, feel free to reach out to our support team. We're here to help!

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