In this help article, we will guide you through each component of the new Rewards filtering system, ensuring you can navigate it effortlessly. Let's get started!
Filters Overview
Our new Rewards filtering system is designed to help you sort and manage your rewards with greater efficiency. Here are the available filters you can utilize:
Type
Unpaid: Use this filter to see all the rewards that have not yet been paid.
Paid: Use this filter to view all the rewards that have been paid.
Status (Unpaid)
Show All: Use this filter to see all unpaid rewards across all statuses (processing + due + declined), and the total cumulative amount (the number displayed next to the filter button).
Processing: Use this filter to see only rewards that are currently waiting in the Reward Processing Period and are not payable yet. Learn more
Due: Use this filter to see only rewards that are Due and payable. How to pay
Declined: Use this filter to view only rewards that were declined, either manually or automatically. Learn more
Status (Paid)
Show All: Use this filter to see all paid rewards across all statuses (pending + success + failed), and the total cumulative amount (the number displayed next to the filter button).
Pending: Use this filter to see only rewards that have been initiated for payment via PayPal or Tremendous, but have not gone through yet. Learn more
Success: Use this filter to view only rewards that were paid via PayPal or Tremendous or marked as paid successfully.
Failed: Use this filter to view only rewards where the PayPal or Tremendous payment failed. Learn more
Payment Method (Unpaid)
Show All: Use this filter to see all unpaid rewards for all members, regardless of their linked payment method (PayPal provided + Tremendous provided + none provided), and the total cumulative amount (the number displayed next to the filter button).
PayPal Provided: Use this filter to see only unpaid rewards belonging to members who have PayPal linked.
Tremendous or Manual Only: Use this filter to see only unpaid rewards belonging to members who don't have a PayPal linked.
Payment Method (Paid)
Show All: Use this filter to see all paid rewards, regardless of how they were paid (Paid with PayPal + Marked as Paid), and the total cumulative amount (the number displayed next to the filter button).
Marked as Paid: Use this filter to see only paid rewards that were marked as paid.
Paid with PayPal: Use this filter to see only paid rewards that were paid using Buzzbassador's PayPal integration.
Paid with Tremendous: Use this filter to see only paid rewards that were paid using Buzzbassador's Tremendous integration.
Date Picker
Unpaid Date Picker: This filter allows you to view only rewards that were created within a certain date range.
Paid Date Picker: This filter allows you to view only rewards that were last updated (ex. a payment attempt happened, the payment status was updated, etc.) within a certain date range.
Common Rewards FAQs
How is the Rewards table organized?
The main rewards table (Left side menu > Main Menu > Rewards) is grouped by Type > Member > Status. For example, if you have a member who has payouts that are across all 6 statuses (processing, due, declined, pending, failed, success), you will see 6 separate rows for that member (ex. 1 row in each Status filter, 3 rows in each Type > Show all filter). This allows you to easily take action for all payouts of one status for one member, in bulk. For example, if you want to pay out all of the Due payouts for a specific member, you'd just use the filters (Unpaid > Due) and the search bar to find that member. Then, click their row, and click Pay.
If the Rewards are grouped by member, how do I take action on only one single reward instead of all of a member's rewards?
If you don't want to take action on all of the payouts of a certain status for a certain member, but only for one payout, then just go to their member profile (either use the top bar search to search them, or click "View Details" on their row from the Rewards page) and use the Rewards table on their profile to find individual rewards. You can use their profile to decline, pay, or retry a single reward of theirs, for example, whereas on the main Rewards page, you can decline, pay, or retry all of their eligible payouts at once.
How do I see a total sum of all rewards, or rewards of a certain type or status?
When clicking the filters on the Rewards page, you'll see numbers that load out to the right of them. These numbers represent the total sum of rewards within that filter. To find out your total Due rewards within a certain date range, for example, you'd just pick the date range and then use the filters Unpaid > Due. Or, to find out the amount of rewards you've paid out for all time, you'd just make sure the date range is all time, and then use the filters Paid > Show All.
If you need further support, our team is only an email or in-app chat away!