Once a reward is moved to Paid type (after you click Pay or Mark as Paid), it will be in one of three statuses: Pending, Success, or Failed.
If you're an ambassador: This explains what your payout status means, but if your payout is showing Pending or Failed, only the brand (not Buzzbassador) can take action to resolve it — contact them directly.
Pending
A payment has been initiated but the transfer has not yet been confirmed by PayPal or Tremendous. Pending rewards typically resolve to Success or Failed within a few hours, but can sometimes take up to a few days depending on the payment provider.
Success
The payment was completed successfully and the funds have been delivered to the member.
Failed
The payment attempt was not successful. A Failed status alone doesn't tell you why, the specific cause depends on the exact error shown. Common causes:
Failed with PayPal: PayPal Payouts not approved on your PayPal Business account, Sandbox credentials used instead of Live credentials, insufficient PayPal balance, or the recipient's PayPal email being invalid or unregistered.
Failed with Tremendous: insufficient Tremendous balance, the member's email is a temporary or disposable address, or the member is in a country restricted by Tremendous.
What to do: Check the specific error message or reason shown on the failed reward or in your PayPal/Tremendous account. The exact wording tells you which of the causes above applies. For a full list of specific PayPal error messages and what each one means, see the Troubleshooting article linked below. Once you've identified and fixed the underlying cause, retry the payment.
If you've checked your balance, credentials, and the recipient's payment details and still can't tell why a payout is failing, contact support with the exact error message or reason you're seeing so we can help further.
Notes:
"Declined" is a separate status that lives under the Unpaid filter, not the Paid filter.
Declined rewards are not eligible for payout.
Causes include the underlying order being refunded, manual decline by an admin, or $0 rewards auto-declined because the member's program had rewards disabled at the time of the order.
To work with declined rewards, see the linked articles.