Note: We use "Program" and "Member" as label-agnostic terms to refer to any marketing you are using Buzzbassador to facilitate, whether you refer to it as an affiliate program, influencer marketing, ambassador program, referral program, creator partnerships, brand reps, partner program, etc.
If you use Buzzbassador to pay members via our PayPal payouts integration, you may be wondering if we provide detailed reporting for these finances, for accounting purposes. Before we can answer that, it's important for you to understand the flow of funds that your reward payouts go through.
Buzzbassador doesn't actually participate in the flow of your payout funds -- meaning our app never "touches" or finalizes any of your reward payments directly. The funds flow directly from your PayPal account to your members' PayPal accounts; the money never goes through Buzzbassador.
Because of this, we leave the reporting to PayPal in order to maintain accuracy. After we send the payment amounts to PayPal, PayPal may add on additional fees, or the funds may be skipped or fail after Buzzbassador authorizes them, so it's important that PayPal provides the reports based on the actual, final amounts and pay dates officiated by PayPal.
With this being said, we recommend accessing any reporting for your member payout history through your PayPal account!
Keep in mind that PayPal will attempt each payout up to 3 times. If a payout is unable to be paid on the first two attempts, either due to insufficient balance or an issue with that particular recipient's PayPal account, the attempt will be marked as skipped, failed, denied, etc. You can read more about the different payout statues here.
To read more about what each transaction status in the payout history page means, check out this article.
Questions? Please don't hesitate to send us a chat at the bottom right corner of your app window, or email us at [email protected]!