Accidentally marked a reward as paid or had issues with the external payment going through? No problem at all! You can effortlessly unmark rewards as paid either for a single order/member, or in bulk across multiple members. Here's how:
Unmarking a Single Reward as Paid
Navigate to Member Profile:
Click on the search bar at the top, type in the member’s name to find their profile.
Locate Rewards Table:
Scroll down to the Rewards table.
Filter Out Paid Rewards:
Apply the 'Paid' and 'Marked as paid' filters to display the concerned payouts.
Select Payouts:
Choose the payouts you wish to unmark as paid or simply select all.
Hit the Unmark as Paid Button:
Click on the black 'Unmark as Paid' button at the top.
Confirm Your Action:
A pop-up will appear for confirmation, go ahead and confirm your action.
Unmarking Payouts as Paid in Bulk:
Access the Rewards Page:
Go to the Rewards page via Left side menu > Main menu tab > Rewards.
Filter Out Paid Rewards:
Apply filters to only view 'Paid' and 'Marked as Paid' payouts.
Select Payouts:
Select the payouts you wish to unmark as paid or just hit 'select all'.
Press the Unmark as Paid Button:
Click on the "Unmark as Paid" button at the top.
Confirm Your Action:
In the pop-up that appears, confirm your action to unmark the payouts as paid.
Voila! The selected payouts are now reverted back to 'Due' (unpaid) status. If you stumble upon any issues or have further inquiries, our support team is just a message away to assist you!