The Reward Processing Period is the amount of days between when a member generates a sale and when their reward shows up as payable ("due") in your Payout List. Our app sets a default processing period of 30 days for your account. This means that you will not be able to pay the members' payouts until the 30 day processing period has been reached or passed.
Keep in mind that this time period is completely up to you! However, we highly recommend setting your Reward Processing Period to the same amount of days that your store's return/refund policy allows for.
But, what if you want to skip the processing period for a member's reward? You can force their reward to 'due' from two points within the app. Here's how:
Force-Due From Rewards
Navigate to the 'Rewards' page (Left side menu > Main Menu > Rewards)
Set to the following filters:
Type: Unpaid
Status: Processing
Payment Method: Show All
Select the rewards that you want to skip processing, then click the 'Skip Processing' button
Force-Due From the Member's Profile
Navigate to the member's profile by going to the 'Members' page, then searching and clicking on their name
In the member's profile, set the correct filter for the date range you want to show and make sure you filter to show 'Unpaid' and 'Processing' rewards.
Select the reward you want to force due and click the 'Skip Processing' button
What happens after you force the reward to skip the processing period?
Once you have 'skipped' the processing period, the payout(s) will move to you 'Due' status and will become payable instantly. Basically, you are overriding your set payout period for the payouts you have selected to skip.
If you are now ready to issue payouts (or rewards), read more on how you can pay your members here using Buzzbassador.
If you need any further help, please don't hesitate to send us a chat at the bottom right corner of your app screen, or email us at [email protected].