If you are new to Buzzbassador, you may be wondering: "What are these templates in my 'Emails' page?"
The Buzzbassador emails are another very important part of your program structure and onboarding flow. They are sent automatically on certain triggers, which you can learn about more below. These emails were incorporated into our app to attempt to make life easier for you: you no longer have to manually send a "You Got Accepted!" email when you add a new member, and so on. These emails -- if turned on -- now just get sent automatically for you.
If you want even more email customization and the ability to do more with your members' email campaigns, make sure to check out our Klaviyo Integration!
If you want to learn how to edit these emails, check out this article. For now, we are just going to be covering what each email template is, and when it is sent.
What Are The Buzzbassador Email Templates?
"You're invited to apply"
The application invitation email is a more personal way to get your application form out there (compared to the landing page).
When it is sent: When you use the "Send Application Form" function to manually send your application form to someone via email. You can read more here about how to use that function.
"Your application was received"
The application received email is what is sent to your member applicants when they submit their application (before it is accepted or declined). It is basically just a way to let your member applicants know that their application was submitted successfully and that you will be getting back to them soon with an update.
When it is sent: When a member applicant submits an application form successfully.
"Your application was accepted"
This is probably one of the most important emails we offer! The application accepted email is the first 'touch' you'll have with your members after they are accepted to your program. It is both a "congratulations" email, as well as an opportunity for you to provide your members with next steps and/or more information about the program they just joined.
'Your application was rejected"
The application rejected email is what is sent to your member applicants when you decide to reject (AKA "decline") their application to join your program. This is the email that is letting them know the ~bad news~ that they are unable to join your program. Make sure to let them down easy!
When it is sent: When you reject a member applicant's application.
"You've been imported"
The import notification email is what is sent to your imported members (in other words, the members that don't fill out your application form, but instead are added through the import process). You could use this email to tell your newly imported members about what Buzzbassador is, why you are importing them to this system, or if they're completely new, you can use it just like you use the application accepted email (to inform them about the program they just joined).
When it is sent: When you import members using the import function. You can read more here about how to import members.
"You got a sale"
The referral earned email is what is sent to your member at the time a customer places an order at your store using the member's referral code or affiliate link. This is the email that is letting them know that they have earned a referral and generated a sale!
When it is sent: When a member's referral code/affiliate link is used to place an order.
"You've been paid"
The payment sent email is what is sent to your member when you have paid their due rewards via PayPal or Tremendous, OR marked a reward as paid in the rewards page. This will signify to the member that their payout has been sent, and they should be receiving (or should have recently received) their payout. You can read more about how to pay your members in this article.
When it is sent: This email is sent once a member's payout is marked as paid OR paid via PayPal or Tremendous
"Your settings changed"
The settings changed email is what is sent to your member when their program settings have been changed. This email will just signify to the member that you have made recently made changes to their referral code, referral discount rate, discount code, discount rate, or commission rate.
When it is sent: When a member's program settings have been changed by the merchant. Program Settings that trigger this email template are: discount code, discount rate, referral code, referral code discount rate, and commission rate. Here are some examples of actions that will trigger this email:
Changing the program tier that a member is assigned to
Editing one or more settings in a member's current program tier
Changing a member's referral code (by clicking the yellow pencil/edit icon in the Members page. Learn more here.)
Any more questions? Reach out to our support team! Send us a chat at the bottom right corner of your app window, or email us at [email protected].