If it's been a while since you earned a reward and you haven't been paid, work through these steps in order.
Step 1: Confirm your payout method is correctly linked
Log into your Ambassador Dashboard and check your payout settings. Depending on which method the brand uses, make sure:
Your PayPal account is connected with the correct email address, or
If the brand pays via Tremendous, there's nothing you need to set up in advance: Tremendous payouts go straight to your Buzzbassador account email, so as long as that email is correct, you're able to receive a Tremendous payout from day one. You'll get an emailed reward notice to redeem when a payout is sent, or
You're checking out with the same email tied to your store credit account.
An incorrect or missing payout method (usually a wrong PayPal email, since Tremendous and store credit both rely on your account email being correct) is one of the most common reasons a payout appears delayed.
Step 2: Check your reward's status in the dashboard
In your Ambassador Dashboard, find the reward in question and check its status:
Processing: the reward is still within the brand's processing/holding period and isn't payable yet.
Due: the reward has cleared processing and is ready for the brand to pay, but hasn't been paid yet.
Paid: the brand has already issued the payout. If your status shows Paid but you haven't received anything, check the payout method itself (for example, your PayPal or Tremendous email) before assuming it hasn't gone out.
Step 3: Remember Buzzbassador is the platform, not the payer
Buzzbassador provides the software the brand uses to run their ambassador program, but the brand is who actually issues your payment and sets the payout schedule. We don't hold your reward funds or control when a brand decides to pay.
If your reward is Due and it's been longer than the timeline the brand has communicated to you (or longer than seems reasonable if no timeline was given), reach out to the brand directly first. They can look into their specific account and let you know what's going on.
Step 4: Contact Buzzbassador support if the brand is unresponsive
If you've reached out to the brand and given them a reasonable amount of time to respond with no answer, contact Buzzbassador support. While we don't control the brand's payout schedule, we can often help facilitate a resolution.
Note: Have your account email and the brand name ready when you contact support: it helps us look into your case faster.