Some programs include a welcome gift or free product as part of joining, redeemed through a link the brand sends you. If that link is broken or expired, or the product never showed up, here's what to do.
Welcome Gifts Are Set Up and Fulfilled by the Brand
Welcome gifts are configured and fulfilled by the individual brand you're an ambassador for, not by Buzzbassador directly. The brand decides what the gift is, sends the redemption link or gift email (often through their own email platform, like Klaviyo), and handles shipping. Because of that, they're best positioned to help when something goes wrong.
If Your Redemption Link Isn't Working
Ask the brand for a fresh link. Welcome gift links can expire or be single-use, so an old link may simply no longer be valid.
Check your email, including your spam or promotions folder, for the original welcome gift email. Sometimes the link is still there and just got buried.
If a Reasonable Amount of Time Has Passed With No Product
If you redeemed your gift (or never got a link at all) and a reasonable amount of time has passed with nothing arriving, contact the brand directly. They control fulfillment and shipping, so they can look up your order, confirm your address, or send a replacement. Buzzbassador support does not have visibility into gifting or shipment details, since that happens entirely outside the platform.
If Other Ambassadors Are Reporting the Same Issue
We've confirmed at least one case where an automated welcome-gift email, sent via a brand's Klaviyo integration, failed to reach several ambassadors at once. If it seems like you're not the only one missing this email, flag it to the brand so they can investigate on their end too. It may point to a delivery issue in their email setup rather than anything specific to your account.
Note: Commission-based rewards for sales you drive are tracked and paid out through Buzzbassador. Welcome gifts and other free product perks are handled entirely by the brand.