If you're having trouble logging into your ambassador dashboard, most issues fall into one of the categories below. Find the one that matches what you're seeing and follow the steps for it.
Your login says "not found" or your account seems inactive
If you try to log in and get an error suggesting your account can't be found, or your account otherwise seems inactive when you know you were previously approved as an ambassador, the most common cause is that the brand you were working with has uninstalled Buzzbassador from their store.
When a brand uninstalls Buzzbassador, their ambassador program shuts down along with it, and ambassador accounts tied to that program are no longer accessible through the dashboard. This isn't a bug, and it isn't something that happens because of anything you did.
What to do: Reach out to the brand directly, not Buzzbassador support, to ask about your ambassador status and any rewards you may be owed. Buzzbassador is the platform the brand used to run their program: once they've uninstalled it, we don't have visibility into that brand's decision or into the status of any pending rewards. The brand is the only one who can tell you what happens next.
You never received your "set your password" or welcome email
When a brand approves you as an ambassador, you're sent a welcome email with a link to set your password and access your dashboard for the first time. If that email never arrives, check the section below before assuming something is broken.
Known issue with Outlook.com and Hotmail.com addresses: There is a known email deliverability issue affecting some Outlook.com and Hotmail.com addresses specifically, where the welcome/set-password email fails to arrive. This is a delivery problem on those providers' end, not an issue with your specific account or brand.
If you're using an Outlook.com or Hotmail.com address and haven't received your welcome email:
First, check your spam, junk, and "Other" folders. This resolves it in most cases.
If it's genuinely not arriving after checking spam and junk, using a different email provider (Gmail, for example) tends to resolve the issue. You'd need to ask the brand to update the email address on file for your ambassador account.
If neither of those works, contact Buzzbassador support and we can help investigate further.
General login troubleshooting
If neither of the above matches your situation, work through these general steps:
Confirm you're using the correct login URL. Ambassadors log in at buzzbassadorapp.com/ambassador-login. This is different from any merchant/brand admin login, so double check you're not accidentally trying to log into a merchant-facing page.
Clear your browser's cache and cookies, then try logging in again.
Try a different browser (or an incognito/private window) to rule out a browser-specific issue or a conflicting browser extension.
Confirm you're using the correct email address, the same one you originally used to apply to the brand's program.
If you've worked through all of the above and still can't get into your account, contact Buzzbassador support with the email address you're trying to log in with, and we'll help you sort it out.