Copy and paste this template to use as a starting point for your ambassador program email inbox auto-response, or FAQ document to share with ambassadors.
Make sure you look out for and fill in the following placeholders in this template:
[BRAND NAME] - Your brand name
[RESPONSE TIME] - Expected response time in hours
[APPLICATION LINK TEXT] - Text for application link
[COUNTRY] - Country requirement (e.g., US, UK, Canada)
[COMMISSION RATE] - Commission percentage
[PAYMENT TIMELINE] - Days until payment after sale
[BRAND NAME] Ambassador Team - Your team signature
Ambassador FAQ Email Template
Hello,
Thank you for contacting the [BRAND NAME] Ambassador Team. We aim to respond within [RESPONSE TIME] hours. In the meantime, here are answers to frequently asked questions that may help:
Q: How do I apply to become an ambassador?
To join the [BRAND NAME] Ambassador Program, please apply through our official form here: [APPLICATION LINK]
Q: Why was my application denied?
Common reasons for application denial include:
We're currently only accepting [COUNTRY]-based ambassadors
Social media handles were entered incorrectly or accounts were set to private
Application didn't meet current program requirements
You're welcome to reapply with updated information at any time.
Q: When will I get paid?
Ambassadors earn [COMMISSION RATE]% commission on referred sales. Payments are processed monthly, up to [PAYMENT TIMELINE] days after the sale. Note: Campaign payments may follow a different timeline.
Q: Why is my ambassador discount code not working?
Ambassador discount codes are exclusive to approved ambassadors. When shopping online, you must check out using the email address linked to your Buzzbassador account. Please verify your email address matches before applying the discount code.
Q: When should I use my affiliate link vs. my discount code?
Both your affiliate link and discount code can earn you commission. However, we recommend using your affiliate link whenever possible as it provides more reliable tracking.
Discount codes may fail to track during:
Sitewide sales or competing promotions
When browser extensions (like Honey) override your code
Technical issues at checkout
Your affiliate link tracks sales automatically, even if no discount code is applied. Use your link in bios, posts, stories, and emails for best results. Your discount code works well for casual conversations and direct messages.
Q: Why was my discount code changed?
We monitor for unauthorized code sharing on coupon sites (Honey, RetailMeNot, etc.). If your code is found on these sites, we'll replace it with a new one and notify you via email.
This protects your commissions from unauthorized use and maintains program integrity. Your affiliate link remains unchanged, and your new code will appear in your dashboard.
Q: I'm having technical issues with Buzzbassador. What should I do?
For technical support, please contact: [email protected]. You can also use the "Support" or "Get Help" buttons in your Buzzbassador account.
Thank you for your patience. We'll be in touch soon.
Best regards,
[BRAND NAME] Ambassador Team