Copy and paste this template to use as a starting point for your ambassador program terms and conditions. Make sure to review it carefully, searching for things in [ALL CAPS & BRACKETS], which indicate they are elements that need to be customized and filled in to meet your own unique specifications.
Ambassador Program Agreement
[BRAND NAME] AMBASSADOR PROGRAM TERMS & CONDITIONS
IMPORTANT: This agreement contains a binding arbitration clause and class action waiver. Please read carefully before joining the program.
This Ambassador Program Agreement ("Agreement") is between you ("Ambassador" or "you") and [COMPANY NAME] ("Company," "we," or "us") and governs your participation in the [BRAND NAME] Ambassador Program ("Program").
By applying to the Program, you agree to these terms.
1. Program Overview
What You Do: Promote our products to your network using your unique referral code or affiliate link.
What You Get: Earn commissions on qualifying purchases made through your referrals.
Relationship: You're an independent contractor, not an employee. You cannot make commitments on our behalf.
Important Email Notice: Program notifications will be sent from Buzzbassador at [email protected] or [email protected], as well as from [AMBASSADOR EMAIL]. You must whitelist these email addresses to ensure you receive important updates about your account, commissions, and program changes. Emails sent to spam/junk are still considered delivered, and you're responsible for any missed communications.
You can update your information by emailing us at [AMBASSADOR EMAIL] or accessing your Buzzbassador portal at https://buzzbassadorapp.com/member-login
For help and FAQs, visit: https://help.buzzbassador.com/en/collections/14145948-resources-for-ambassadors
2. Eligibility & Requirements
To participate, you must:
Be at least [MINIMUM AGE] years old
Have a [PAYMENT METHOD] account for commission payments
Follow FTC disclosure requirements (see Section 3)
Keep your account information current
Follow all program rules and applicable laws
3. FTC Disclosure Requirements
The FTC requires you to clearly disclose your relationship with us. You must:
For Social Media Posts:
Include "[REQUIRED DISCLOSURE]" (e.g., #[BRAND]partner, #sponsored, #ad) in a clear and conspicuous way
Place disclosures where they can't be missed (not buried in hashtags)
Make disclosures in the same language as your post
Include disclosures in videos/stories, not just descriptions
For In-Person/Direct Referrals:
Verbally disclose that you earn commissions when sharing with friends/family
Be honest about your experience with our products
Never make false or misleading claims
Remember: "Clear and conspicuous" means your audience should easily notice and understand that you have a financial relationship with us.
4. How to Promote
You have two ways to track referrals:
1. Affiliate Link (Recommended):
Your personalized link automatically applies your discount* and tracks the sale
Works even if the discount code isn't used at checkout
Most reliable tracking method - protects against missed commissions
Best for: Bio links, posts, stories, emails, swipe-ups
2. Referral Code:
Your unique code that customers enter at checkout for their discount*
Great for casual conversations, DMs, or verbal sharing
May not track if: sitewide sales override it, browser extensions (like Honey) inject different codes, or other promotions take precedence
*Customer discount percentage subject to change per Section 8
Important: Both methods earn you commission, but we strongly recommend using your affiliate link whenever possible. Your link acts as a backup to ensure you get credit even if your discount code doesn't get applied at checkout. This helps prevent missed commissions from technical issues or competing promotions.
Where You Can Promote:
Social media profiles and content
Personal blog or website
In-person to friends, family, and network
Direct messages to people you know
Email to your personal contacts
As long as someone genuinely finds our brand through your personal efforts and uses your code or link, you'll earn commission. This includes word-of-mouth referrals!
5. Program Rules
Do:
Share authentically with people in your genuine network
Be honest about your experience with our products
Respect other ambassadors
Track your referrals properly using your code or link
Don't:
Use your own code or link to place personal orders
Post your code on our brand's social media pages
Submit your code to coupon/deal sites (RetailMeNot, Honey, SimplyCodes, Rakuten, CouponCabin, Slickdeals, etc.)*
Mass-distribute your code to strangers or bulk lists
Run paid ads without our written permission (includes Google Ads, Facebook Ads, Instagram Ads, TikTok Ads, etc.)
Misrepresent your relationship with us
Sell products at events without written permission
*Note on Coupon Site Leaks: We regularly monitor coupon sites for leaked codes. If your code is found on these sites, we'll immediately replace it with a new code and delete the leaked one. This protects you from unauthorized use of your code and ensures accurate commission tracking. Your affiliate link remains unchanged, and your new code will appear in your Buzzbassador dashboard.
6. Commissions
Rate: [BASE COMMISSION]% of net sales (after discounts, taxes, shipping)* *Commission rates subject to change per Section 8
Qualifying Purchases:
Customer uses your code at checkout OR clicks your affiliate link
Payment is successfully processed
Order is not cancelled/returned
Sale can be from online or in-person referrals you made
Processing Period:
Commissions enter a [PROCESSING DAYS]-day processing period after the sale
This protects against returns and refunds
Your commission becomes payable only after this period ends
Example: If you make a sale on January 1st, it becomes payable after [PROCESSING DAYS] days
Payment:
Paid monthly in [CURRENCY]
Payment method: Cash via [PAYMENT METHOD] OR store credit (at our discretion)
If paid in store credit, learn how to redeem at: https://help.buzzbassador.com/en/articles/11869655-members-how-to-redeem-store-credit-payouts
Commissions are paid approximately [PAYMENT TIMELINE] days after month end
Only commissions that have completed their processing period are included
You're responsible for payment processor fees and taxes
Payment Method Requirements: For cash payouts, you must maintain accurate and valid payment information in your Buzzbassador account. If we cannot pay your commissions due to incorrect, outdated, or missing payment details, we'll attempt to notify you. However, if you fail to update your payment method within 90 days of earned commissions becoming payable, those commissions may be considered forfeited. We're not responsible for payments sent to incorrect accounts due to your error.
Forfeiture for Violations: Commissions will be automatically forfeited and declined if they result from any fraudulent or prohibited activity, including but not limited to:
Sales generated from codes leaked to coupon sites
Self-referrals (using your own code for personal purchases)
Any violation of these terms We reserve the right to withhold all pending commissions if fraudulent activity is suspected or confirmed.
Tracking Your Earnings: The "My Earnings" page in your Buzzbassador portal shows only your paid transaction history. You won't see:
Commissions still in the processing period
Commissions that are due but not yet paid
Any pending or upcoming payouts Payouts will only appear after you've actually received the payment. Contact us if you have questions about pending commissions.
Why the wait? Since customers can return items within our return period, we hold commissions until we're sure the sale is final. This prevents situations where you'd get paid for a sale that gets refunded later.
Exclusions: No commission on:
Orders you place using your own code or link (self-referrals)*
Orders after your termination
Cancelled/returned orders
Purchases from unauthorized paid advertising
Purchases from codes leaked to coupon sites*
Improperly tracked orders
*These violations may also result in forfeiture of all pending commissions
7. Campaigns
What are Campaigns? We may invite you to participate in special Campaigns with specific goals and rewards beyond your regular commissions.
Campaign Invitations:
We choose which ambassadors to invite at our sole discretion
Not all ambassadors will be invited to every Campaign
If invited, participation is optional - you choose whether to participate
Invitations sent via email from [email protected] or [email protected]
Campaign Types:
Sales Goals: Reach a certain sales amount or number of referrals (for all products or specific products)
Social Media Goals: Post specific content on designated platforms
Campaign Details:
Each Campaign has a start date and either an end date or is open-ended
Fixed end date: Only activity between start and end dates counts
Open-ended: Activity counts from start date until we manually end the Campaign
Each invite includes a link to view full Campaign details, requirements, and rewards
Campaign Rewards:
Set by us and may be paid as cash or store credit
Subject to same payment rules and forfeiture conditions as regular commissions
Sales Campaign Requirements:
Your code/link must be properly used (no coupon sites, no self-orders, etc.)
May require specific products to be purchased
Progress tracked automatically - no submission needed
Social Media Campaign Requirements:
Must post on specified platform (Instagram, TikTok, Facebook, or YouTube)
Must use specified content type (story, video, post, etc.)
May require specific @mentions, #hashtags, or keywords in content/caption
Must manually submit your post via the Campaign page between start and end dates
Submit button only appears during Campaign period - missing the deadline forfeits your reward
Content Usage Rights: By submitting content for a social media Campaign, you grant us unlimited, irrevocable rights to use that content for any purpose, including but not limited to:
Marketing materials (website, email, brochures, etc.)
Our social media channels
Paid advertising
Any other promotional use This license is worldwide, royalty-free, and perpetual.
Submission & Approval:
We may reject submissions that don't meet requirements
If rejected, you'll receive feedback and can resubmit
You can resubmit after each rejection until accepted or Campaign ends
Each member can only participate once per Campaign
Important Notes:
We're not responsible for missed Campaign emails in spam/junk
We reserve the right to reject rewards for fraudulent activity
Campaign completion notifications will be sent via email
8. Important Legal Terms
Program Changes: We reserve the right to modify your referral code, commission rate, discount percentage, or any other program terms at any time and for any reason, with or without notice. This includes immediately changing your code if it's found on coupon sites or being used without authorization. We also maintain the right to remove ambassadors from the Program at our discretion (see Section 9). Commissions may be forfeited if payment methods are not properly maintained or if fraudulent activity occurs (see Section 6). Continued participation after changes constitutes acceptance.
Intellectual Property: You don't gain any rights to our trademarks, logos, or content.
Confidentiality: Keep any non-public information about the Program confidential.
Liability Limit: Our maximum liability is limited to commissions earned in the past 12 months.
Indemnification: You'll defend us from claims arising from your participation in the Program.
No Warranties: The Program is provided "as is" without warranties. We don't guarantee any specific results or earnings.
9. Term & Termination
Either party can end this agreement at any time with written notice
We may terminate immediately for violations or fraudulent activity
Earned commissions will be paid after termination (subject to our verification)
Our Right to Remove Ambassadors: We reserve the right to remove you from the Program at any time and for any reason, with or without notice, including but not limited to:
Suspected or confirmed violation of these terms
Lack of participation or engagement in the Program
Failure to respond to our communications (email, DMs, etc.)
Insufficient performance (e.g., minimal referrals, posts, or sales)
Any conduct that may harm our brand or reputation
At our sole discretion for any other reason
Upon termination, you must immediately stop using your code, links, and representing yourself as our ambassador.
10. Dispute Resolution
First Step: Try to resolve disputes informally by contacting us at [SUPPORT EMAIL]
Arbitration: If we can't resolve informally, disputes will be settled by binding arbitration in [CITY, STATE] under [ARBITRATION SERVICE] rules
No Class Actions: All disputes must be brought individually, not as part of a class action
Governing Law: This Agreement is governed by [STATE] law
11. General Terms
We may update these terms; continued participation means acceptance
This is the complete agreement between us
If any provision is invalid, the rest remains in effect
You cannot transfer this agreement without our permission
12. Contact Information
General Inquiries: [AMBASSADOR EMAIL]
Legal Notices: [LEGAL EMAIL]
Mailing Address:
[COMPANY NAME]
[ADDRESS]
[CITY, STATE ZIP]
Last Updated: [DATE]
By joining the Program, you confirm that you have read, understood, and agree to these terms.
LEGAL DISCLAIMER FROM BUZZBASSADOR
Do not include this section in your terms and conditions, this is for your (merchant's) reading only
This resource is provided as a general template for informational purposes only and does not constitute legal advice. The information contained herein is not intended to create, and receipt of it does not constitute, an attorney-client relationship.
IMPORTANT NOTICE:
This template is not a substitute for professional legal counsel
Laws vary significantly by jurisdiction, industry, and specific circumstances
Using this template without appropriate legal review may result in inadequate protection or unenforceable provisions
We strongly recommend consulting with a qualified attorney before implementing any legal agreement
NO WARRANTY OR LIABILITY: By using this template, you acknowledge and agree that:
We make no representations or warranties regarding the accuracy, completeness, or suitability of this template for your specific needs
We expressly disclaim all liability for any damages, losses, or legal disputes arising from the use of this template
You assume all risk and responsibility for adapting, implementing, and relying upon this template
We are not responsible for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of this template
YOUR RESPONSIBILITY: It is your sole responsibility to:
Obtain competent legal advice tailored to your specific situation
Ensure compliance with all applicable laws and regulations in your jurisdiction
Modify this template to address your unique business needs and circumstances
Regularly review and update your terms and conditions as laws and circumstances change
This template is provided "AS IS" without any warranty, express or implied. Your use of this template indicates your acceptance of these disclaimers and limitations.