In the Meet Sales Goal campaign, a common error arises from conflicts between the product eligibility rules of a member’s referral code and the campaign’s product eligibility settings. Here’s how to resolve it.
Why Does the Error Happen?
If a member’s referral code is restricted to specific products, and those products do not align with the campaign’s product eligibility rules, an error occurs. This prevents members from completing the campaign because their referral codes can’t be used to generate eligible orders.
How to Identify the Error
When an error occurs, you’ll see a red banner at the top of your dashboard stating, "Errors found in some campaigns." You can either:
Scroll through the campaigns to find one with a red exclamation point on its status bar.
Use the filter option to display only campaigns with errors.
Steps to Resolve the Error
Adjust the Campaign’s Product Eligibility Rules:
Go to the campaign with the error.
Edit the product eligibility rules to include products that the assigned members can actually promote with their referral codes.
You can either make all products eligible or select specific products that align with the referral code restrictions.
Adjust the Referral Code’s Product Eligibility Rules:
Go to the program with the assigned members.
Modify the referral code’s product eligibility settings to match the campaign’s product eligibility rules (e.g., allowing the referral code to promote the same products in the campaign).
Considerations
Changing the campaign’s product eligibility rules is simpler but might not always fit your strategy.
If you adjust a program’s referral code settings, keep in mind that it will affect all members in that program, not just those assigned to the campaign.
Conclusion
To resolve product eligibility errors in your Meet Sales Goal campaigns, either modify the campaign’s product settings to align with the members’ referral code rules or adjust the referral code settings to match the campaign. If you need further assistance, please contact our support team.