In Buzzbassador, you have the ability to create more than one program tier to onboard ambassadors into. Each tier that you create will have its own discount code, referral code, and commission structures to follow. In other words, the set rules for each program will only apply to the ambassadors within that program tier.
It's important that our merchants understand how the ambassadors' referral codes work across multiple tiers. In order to understand that, you'll need to understand how the Buzzbassador referral codes are set up in Shopify in the first place.
How Buzzbassador Referral Codes Are Set-Up in Shopify
Once you configure a program and set a "referral rule", this rule tells our app what discount rate you want the unique codes to take off, among other settings.
Your referral rule will also be created in your Shopify Discounts list. So, whenever you or your ambassador choose their unique referral code, if available, our app then automatically generates and creates their code for your Shopify store. Ambassadors' referral codes can be found listed under your Buzzbassador referral rule title.
Read more about how Buzzbassador generates referral codes and where to find them in Shopify here.
How Referral Rules Work With Multiple Tiers
For each of your program tiers, you create a "referral rule" that contains all of the ambassadors' referral codes in that specific tier. This means that you will have more than one Buzzbassador referral rule within your Shopify Discounts list.
Our app automatically creates the Referral Rules in your Shopify discounts list. Inside these rules are where your ambassadors' individual, unique codes will appear.
For example, let's say that you have two program tiers, one tier is called Nano-Ambassador Program and is structured for your ambassadors who have less than 10,000 followers and the other tier, Micro-Ambassador Program, is structured for ambassadors with more than 10,000 followers.
In the Nano-Ambassador Program, each ambassadors' referral code gives their friends and followers a 15% discount on their order, and the ambassador will receive a 10% commission from generated sales using their referral code. All ambassadors assigned to Nano-Ambassador Program will receive the benefits specified under this tier and only their referral codes will be listed under the Referral Rule title, Referral Codes: Nano-Influencers, set in the program's referral structure.
On the contrary, the for the Micro-Ambassador Program, their codes have a different structure and will be listed under a different referral rule in Shopify. So in summary, it's important to keep in mind that if you have multiple tiers, your ambassador codes may appear in different places, and you'll have to look in multiple different referral rules to find them.
What Happens To An Ambassador's Referral Code When Their Tier is Changed?
When you move an ambassador to another program tier, their referral code will be removed from the referral rule of their existing tier and recreated under the referral rule of their new tier. The ambassador's discount, referral, and commissions rate will be updated to match the settings of their newly assigned tier. However, their referral code name will remain the same. For example, if their code was MARIAAMB before, it will still be MARIAAMB after it's moved, even though the settings and location of the code will have changed.
Once the ambassador has been assigned to a new tier, they will not be notified, but the ambassador will see that their perks (commission, discount, and referral rate) have changed whenever they log in to their Buzzbassador account bhere),
You can learn more about how you can move an ambassador to another program tier in your Buzzbassador account here.
If you need any further help, please don't hesitate to send us a chat at the bottom right corner of your app screen, or email us at [email protected].