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Why do I get a 403 Error when I try to test my application form?
Why do I get a 403 Error when I try to test my application form?

How to prevent getting a 403 error when filling out your own member application

Shelby Baldwin avatar
Written by Shelby Baldwin
Updated over a week ago

Note: We use "Program" and "Member" as label-agnostic terms to refer to any marketing you are using Buzzbassador to facilitate, whether you refer to it as an affiliate program, influencer marketing, ambassador program, referral program, creator partnerships, brand reps, partner program, etc.

Usually the 403 error is the most common error that our users experience-- and the good news is, there's a really easy fix!

The 403 error appears when a merchant is attempting to test their own member application by filling it out themselves. The problem is that if you are logged into your merchant account on your browser, but you are trying to fill out the member application from the same browser, Buzzbassador won't accept it-- because a brand can't apply to its own program.

Now, the next logical step is probably to try logging out of your merchant account on your browser and then going to fill out the member application, right? Well, that's not necessarily going to fix it. Chances are, your browser has already stored your merchant account credentials in your browser data/cache, meaning that you will still be recognized as a brand account-- even if you are logged out at the moment.

How To Resolve This

The best way to resolve this problem quickly and painlessly is to simply open the application form in an incognito or private browser. This will ensure that your browser does not recognize you as a merchant account, and you should be able to successfully fill out the member application form.

**Another note: when you are filling out the application form, make sure that you use an email address that is different from the email you used to sign up for Buzzbassador as a merchant. If you don't, this will create complications later on.

To read more about testing your application form in a private browser, check out this article.

If you need any further help, please don't hesitate to send us a chat at the bottom right corner of your app screen, or email us at [email protected].

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